Terms of Service

1. Acceptance of Terms

By accessing or using PingSLA's services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Description of Service

PingSLA provides uptime monitoring, alerting, status pages, and SLA tracking services. We reserve the right to modify or discontinue features with reasonable notice.

3. User Responsibilities

• Maintain the security of your account credentials
• Use the service only for lawful purposes
• Not abuse or overload our systems
• Comply with all applicable laws and regulations

4. Payment Terms

Paid plans are billed monthly or annually in advance. All fees are non-refundable except as required by law or as stated in our refund policy.

5. Service Level Agreement

We strive to maintain 99.9% uptime for our monitoring platform. See our SLA documentation for specific guarantees and credit policies.

6. Limitation of Liability

PingSLA shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services.

7. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the service will be disabled and data may be deleted after a retention period.

8. Contact

For questions about these Terms, contact us at legal@pingsla.com